FAQ
When choosing an in-home care provider, it’s important to ask certain questions to make sure the company you may be working with is qualified. In most cases, caregivers spend a lot of time with their clients, so having someone your family can trust is important. Below is a list of questions you should typically consider when choosing a provider:
How does Holistic Case Management select its caregivers?
Our applicants are background checked, and reference checked. Our aides range in age, experience, sex and race. Our caregivers are thoroughly questioned during interviewing, and our Licensed Social Worker focuses heavily on learning the personalities of our caregivers and clients to ensure the best possible match.
Do I have to sign a contract? Do I have to commit to a certain amount of hours of service?
We do ask our clients to sign a non-binding agreement, not tying them into any service minimum, but to ensure them that our company is agreeing to provide a service to them as a client in their home or current living situation. Our agreement also discusses care and pricing options, and is a statement of agreement between both parties.
Why should I use an agency, such as Holistic Case Management, when I can hire a family friend?
Using an agency, such as Holistic Case Management, ensures that if a caregiver needs time off, or has a family emergency, another caregiver can work in their place. Not having someone for back-up can leave family, and the client, in a bind.
How quickly can I start services?
Typically, service requests can be filled within twenty-four (24) hours. We do ask for as much advanced notice as possible to make sure the necessary paperwork and assessment is done prior to staffing the client. We also like to meet our clients prior to starting services with them to ensure we match them with the perfect caregiver.
What are the payment options?
Holistic Case Management, LLC accepts Veterans' benefits, private pay.
Can I meet my caregiver in advance?
With enough notice before staffing a shift, a client can request to meet their potential caregiver prior to service. In last minute situations, this option may not be available.
Can I trust Holistic Case Management, LLC with the care of my loved one or myself?
Holistic Case Management, LLC strives to be a leading provider in Louisiana. We spend a lot of time getting to know our clients and caregivers. Being locally owned and operated, we offer our clients flexibility and options that may not be available with similar franchised companies.
